11 Keppel Road

  #09-01 ABI Plaza

  Singapore 089057

 Tel : (65) 6389 7888



Privacy Policy



Citystate Travel Pte Ltd is committed to protect your privacy, and this Privacy Policy is to inform you of our practices on how we collect, use and disclose your personal information that may be provided when you access or use our website or use our travel products and services. By continuing to use our website or by using our travel products and services, you consent to the collection, use and disclosure of your personal information.


Collection of your personal information


The personal information collected may include but not limited to the following:

  • Contact information, e.g. name, gender, address, email address, telephone number, date of birth, and passport number
  • Payment information, e.g. credit card number, cardholder name, expiry date and billing address
  • Travel information, e.g. travel history, frequent flyer numbers, seating, dietary and other service preferences


Use of your personal information


We use your personal information to:

  • Book and confirm your reservations for flights, cruises, hotels, tours, car rentals, and other travel-related services
  • Communicate with you in relation to your use of our products and services, e.g. delivery of travel itineraries, travel alert messages and ticketing reminder
  • Marketing of new products and services that may be of interest to you


Protection of your personal information


We make reasonable security arrangements to protect the personal information collected from you against unauthorized access or loss. We have put in place industry standard security techniques, such as firewalls, access control procedures and cryptography. Furthermore, access to your personal information is restricted to selected employees.


Links to other websites


Our website may offer links to other third-party websites for your information and convenience. However you access these websites at your own risks and Citystate Travel is not responsible for how these websites collect, use or disclose your personal information. You are advised to familiarize yourself with their privacy policies before providing them with your personal information.




By using our website, information and data may be automatically collected through the use of “cookies”. Cookies are small text files used to recognize repeat users, track usage behavior and allow for customized content enhancements. Information collected in this manner is not personal information. If you do not wish to have your personal information collected through the use of cookies, you may refer to your browsers to deny the cookie feature.


Retention of your personal information


We will retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, the legal and business purposes of Citystate Travel, and in compliance with applicable laws.


Changes to this privacy statement


We reserve the right to make changes to this Privacy Policy at any time without notice. The Privacy Policy posted at any time on our website shall be deemed to be the Privacy Policy in effect. In the event of any inconsistency between the English version and other translations, the Privacy Policy in the English version will prevail.


Correcting and updating your information


You can assist us to keep your personal information current, accurate and complete by notifying us of any changes to this information. You may contact us by submitting your updated particulars to:


Email:  admin.mgt@citystatetravel.com

Telephone: 65-6389-7888




We collect personal information about you in the course of performing service functions when you use our products and services. By nature of the transaction, the personal information will typically be collected from you or your authorized representatives. In such instances, consent will necessarily be implied from you that you are agreeable to provide the personal information to us in order for us to perform the relevant service functions.


If you wish to withdraw your consent for us to hold any information we have about you, you can contact us at:


Email:  admin.mgt@citystatetravel.com

Telephone: 65-6389-7888


Contacting Us


In the event that you have any questions about this Privacy Policy, you may contact us at:


Email:  admin.mgt@citystatetravel.com

Telephone: 65-6389-7888


Citystate Travel Pte Ltd

11 Keppel Road

#09-01 ABI Plaza

Singapore 089057